Leckie’s and Hopkin’s article reminded me of what has been going on in
Pettigrew, Durrance, and Unruh provided a sort of ah-ha moment for me as I realized how immersed I’ve become in the digital CI systems - from listservs, blogging, reading the online newspaper, searching WebMD to understand a family member’s health issues, and finding out about local governmental offices. One thought I had was what happens when individuals at a library terminal are faced with barriers to information (i.e. poor retrieval, nonanticipatory systems, etc.) whether they seek librarians’ assistance or if they plow through on their own? When people appeared lost in the stacks, many librarians would ask if the patron needed assistance. This is not the case when a patron is on the internet...?